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The Toyota Engagement Equation

2017-12-19


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FOR IMMEDIATE RELEASE

CONTACT: Dominic Bria

Shingo Institute

Phone: +1.435.797.0771

Email: dominic.bria@usu.edu


The Toyota Engagement Equation by Tracey and Ernie Richardson Receives Shingo Publication Award

 

Summary: After trained examiners and accomplished business professionals performed a thorough assessment of their work, Tracey and Ernie Richardson have been selected as recipients of an internationally recognized award from the Shingo Institute, a program in the Jon M. Huntsman School of Business. The authors will receive the award at the Shingo International Conference occurring April 9-13, 2018 in Orlando, Florida.


LOGAN, Utah — The Shingo Institute, a program in the Jon M. Huntsman School of Business at Utah State University, has awarded Tracey and Ernie Richardson with the Shingo Publication Award for their book, The Toyota Engagement Equation. Tracey Richardson is the president/co-owner of Teaching Lean Inc. and has over 29 years of experience in Toyota methodologies, including Toyota Business Practices Problem Solving, Toyota Production System, and Toyota Way Values. After 29 years of Manufacturing and Human Resources Management, Ernie Richardson joined Teaching Lean as a co-owner to assist other companies on their Lean journey. Both began their career with Toyota in 1988 and they now serve on the faculties of the Lean Enterprise Institute and Ohio State University.


“Receipt of the Shingo Publication Award signifies an author's significant contribution and practical application to the body of knowledge regarding enterprise excellence,” said Ken Snyder, executive director of the Shingo Institute.


By “challenging” or applying for an award, authors invite a group of accomplished professionals and trained examiners from the Shingo Institute to thoroughly review their publications. Shingo examiners select recipients based on a rigorous set of standards.


The Toyota Engagement Equation is a guide to implementing Toyota’s continuous improvement culture based on the authors’ experience as employees during the start-up years of Toyota’s Georgetown, Kentucky plant. This was a critical moment for Toyota – here the company was establishing a foothold in the world’s largest and most competitive market. To ensure success, Toyota sent hundreds of their best trainers from Japan to ensure that their new North American employees got the culture right.


The book relays both the substance and the spirit of what the authors learned from their trainers. It is organized into three sections. In Part 1, Tracey shares the lessons she learned in her journey of discovery with Toyota, from teenage job applicant to group leader responsible for thirty people, and her subsequent work teaching Toyota’s methods to other companies. In the second section, readers are presented with the engagement equation, DNA = (GTS)6 + E3. The section opens with a description of the authors’ term “DNA” (D ‘n A), signifying discipline and accountability, the way of thinking that was “part of the atmosphere” at Toyota. Readers discover the six essential competencies that make up DNA, each with its own GTS acronym. In the final section, Ernie explains E3, the acronym in the equation for Everybody Everyday Engaged, based on his experience as a manager at Toyota. Readers learn how Toyota’s leaders achieved the formidable task of engaging thousands of people in Toyota’s iconic culture. Ernie closes the book with personal reflections on how the thinking behind Toyota’s culture became part of his and Tracey’s everyday life.


Michael Ballé, co-author of the Shingo Prize-winning The Gold Mine trilogy and co-founder of Institut Lean France, says, This terrific book from Toyota veterans Tracey and Ernie Richardson delivers the secret ingredient in Toyota's magic potion for enduring success: developing and nurturing people, carefully and patiently to improve the business by creating a culture of problem-solvers, and achieve superior performance. They capture their lifelong learning experience in a simple but subtle formula that will change how you think about Lean and unlock the infinite potential of your people's talent and passion for continuous improvement.”


David Verble, former North American Toyota Manager, partner Lean Transformations Group, and co-author of Mapping to See and Perfecting Patient Journeys, says, "Tracey and Ernie have captured the most critical parts of what we learned at Toyota, as well as the learning process. Equally important, they’ve shared their personal journeys in vivid detail, revealing how it was such a meaningful experience. I predict this book will become an invaluable resource for leaders and companies in their Lean and continuous improvement efforts.”


The Richardsons will receive their award at the awards ceremony during the Shingo Conference in Orlando, Florida, USA on April 9-13, 2018. The conference is a week-long event featuring a selection of workshops, plant tours, keynote speakers, and breakout sessions designed to provide ongoing knowledge, insights, and experience for organizations in pursuit of operational excellence.


About the Shingo Institute

The Shingo Institute is home of the Shingo Prize, an award that recognizes organizations that demonstrate an exceptional culture that fosters continuous improvement. A program in the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer and Toyota advisor, Shigeo Shingo. Dr. Shingo distinguished himself as one of the world’s thought leaders in concepts, management systems, and improvement techniques that have become known as the Toyota Production System.


Drawing from Dr. Shingo’s teachings and years of experience working with organizations worldwide, the Shingo Institute developed the Shingo Model™ which is the basis for its several educational offerings, including workshops, study tours and conferences. Workshops are available in multiple languages through the Institute’s licensed affiliates. For more information on workshops, affiliates, or to register to attend the next Shingo Conference, please visit www.shingo.org.


About the Shingo Institute

Housed at the Jon M. Huntsman School of Business at Utah State University, the Shingo Institute is named after Japanese industrial engineer Shigeo Shingo. Shingo distinguished himself as one of the world's thought leaders in concepts, management systems and improvement techniques that have become known as the Toyota Business System. Drawing from Shingo's teachings and years of experience working with organizations throughout the world, the Shingo Institute has developed the Shingo Model™ which is the basis for several educational offerings including workshops, study tours and conferences. It also awards and recognizes organizations that demonstrate an exceptional culture that continually strives for improvement and progress. Those interested in more information or in registering to attend the 30th International Shingo Conference may visit www.shingo.org.